Returns & Exchanges

Alyasra - Returns & Exchanges

It's simple to return an item to us here at Banana Republic, and it is free! All you need to do is call our Customer Service and they will help you set it up. The fastest way to return an item/s is by dropping it at one of our stores and having the return processed in minutes. Please make sure to carry the invoice and your civil id.

We make every effort to describe and display every product as realistically as possible. However, we understand sometimes the items you receive may not be quite as you expected. Therefore, we allow you 14 days from the date of invoice to return the items in case you changed your mind about your online purchase.

For the return to be accepted, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original boxes, instructions, guarantee cards, and all extras.

When we receive the item, our returns department confirms that everything is present and in its original condition to ensure its eligibility for a refund. We process refunds as quickly as possible, and you will receive an email to notify you when the refund has been processed. Most refunds are processed on the same day as received, but please allow us up to a maximum of 30 days for the money to reach your account. It rarely takes that long but can happen sometimes for reasons such as bank delays or errors.


Kuwait & Other Countries:

Telephone Number: +965 1820012

Email Address: